IT - Technology Analyst | Infrastructure | Cisco-Storage

Hi, I am Vamshi from Veda info Inc., Can you Please go through the below mail and let me know your interest in this position, Position: IVR VOICE ENGINEER Duration: 1 YEAR Client: INFOSYS Location: Rosemont, New Jersey Job Description: Candidate has confirmed to work onsite from day 1 Yes/ No aria-hidden="true" style="font-variant-ligatures:normal; font-variant-caps:normal; orphans:2; text-align:start; widows:2; -webkit-text-stroke-width:0px; text-decoration-thickness:initial; text-decoration-style:initial; text-decoration-color:initial; word-spacing:0px" Exp. in IVR contact center aria-hidden="true" style="font-variant-ligatures:normal; font-variant-caps:normal; orphans:2; text-align:start; widows:2; -webkit-text-stroke-width:0px; text-decoration-thickness:initial; text-decoration-style:initial; text-decoration-color:initial; word-spacing:0px" Exp. in CISCO - Contact Center Management aria-hidden="true" style="font-variant-ligatures:normal; font-variant-caps:normal; orphans:2; text-align:start; widows:2; -webkit-text-stroke-width:0px; text-decoration-thickness:initial; text-decoration-style:initial; text-decoration-color:initial; word-spacing:0px" Exp. in UCCX aria-hidden="true" style="font-variant-ligatures:normal; font-variant-caps:normal; orphans:2; text-align:start; widows:2; -webkit-text-stroke-width:0px; text-decoration-thickness:initial; text-decoration-style:initial; text-decoration-color:initial; word-spacing:0px" Exp. IPCC Express or Exp. in Calabrio Recording Services and Support Job Description: aria-hidden="true" style="font-variant-ligatures:normal; font-variant-caps:normal; orphans:2; text-align:start; widows:2; -webkit-text-stroke-width:0px; text-decoration-thickness:initial; text-decoration-style:initial; text-decoration-color:initial; word-spacing:0px" Design, implement and maintain complex CISCO UCCX and 3rd Party contact center applications for use in call centers aria-hidden="true" style="font-variant-ligatures:normal; font-variant-caps:normal; orphans:2; text-align:start; widows:2; -webkit-text-stroke-width:0px; text-decoration-thickness:initial; text-decoration-style:initial; text-decoration-color:initial; word-spacing:0px" Assess, design and document technical requirements supporting business needs. aria-hidden="true" style="font-variant-ligatures:normal; font-variant-caps:normal; orphans:2; text-align:start; widows:2; -webkit-text-stroke-width:0px; text-decoration-thickness:initial; text-decoration-style:initial; text-decoration-color:initial; word-spacing:0px" Provide team support and process improvements through individual contributions aria-hidden="true" style="font-variant-ligatures:normal; font-variant-caps:normal; orphans:2; text-align:start; widows:2; -webkit-text-stroke-width:0px; text-decoration-thickness:initial; text-decoration-style:initial; text-decoration-color:initial; word-spacing:0px" Perform other related duties as assigned by leadership aria-hidden="true" style="font-variant-ligatures:normal; font-variant-caps:normal; orphans:2; text-align:start; widows:2; -webkit-text-stroke-width:0px; text-decoration-thickness:initial; text-decoration-style:initial; text-decoration-color:initial; word-spacing:0px" Strong Knowledge on UCCX11.6 ,12.5 ,12.6 versions aria-hidden="true" style="font-variant-ligatures:normal; font-variant-caps:normal; orphans:2; text-align:start; widows:2; -webkit-text-stroke-width:0px; text-decoration-thickness:initial; text-decoration-style:initial; text-decoration-color:initial; word-spacing:0px" Strong working knowledge of Cisco Contact Center Components including Cisco finesse, CUIC, Application management, Script management, DRS, Script editor, UCCX administration and reporting aria-hidden="true" style="font-variant-ligatures:normal; font-variant-caps:normal; orphans:2; text-align:start; widows:2; -webkit-text-stroke-width:0px; text-decoration-thickness:initial; text-decoration-style:initial; text-decoration-color:initial; word-spacing:0px" Knowledge on wallboards and Informix DB aria-hidden="true" style="font-variant-ligatures:normal; font-variant-caps:normal; orphans:2; text-align:start; widows:2; -webkit-text-stroke-width:0px; text-decoration-thickness:initial; text-decoration-style:initial; text-decoration-color:initial; word-spacing:0px" Strong knowledge on Calabrio Recordings Administration and support role. aria-hidden="true" style="font-variant-ligatures:normal; font-variant-caps:normal; orphans:2; text-align:start; widows:2; -webkit-text-stroke-width:0px; text-decoration-thickness:initial; text-decoration-style:initial; text-decoration-color:initial; word-spacing:0px" 2-3+ years of experience in the areas of unified communication, VoIP support, with hands-on experience in troubleshooting Cisco UCCX aria-hidden="true" style="font-variant-ligatures:normal; font-variant-caps:normal; orphans:2; text-align:start; widows:2; -webkit-text-stroke-width:0px; text-decoration-thickness:initial; text-decoration-style:initial; text-decoration-color:initial; word-spacing:0px" Experience with CUIC or similar contact center reporting platforms aria-hidden="true" style="font-variant-ligatures:normal; font-variant-caps:normal; orphans:2; text-align:start; widows:2; -webkit-text-stroke-width:0px; text-decoration-thickness:initial; text-decoration-style:initial; text-decoration-color:initial; word-spacing:0px" Very Good understanding on IVR Call flows and able to create new scripts aria-hidden="true" style="font-variant-ligatures:normal; font-variant-caps:normal; orphans:2; text-align:start; widows:2; -webkit-text-stroke-width:0px; text-decoration-thickness:initial; text-decoration-style:initial; text-decoration-color:initial; word-spacing:0px" Good knowledge on Oracle / SQL Database Minimum years of experience: 10 Years Certifications Needed: No Interview Process (Is face to face required): NO Best Regards, VAMSI KRISHNA Office :,Ext 103, Direct : Email: